FAQs

UK Orders

Our UK orders are shipped via DHL Express.

Delivery (DHL Express) – 1-2 Working Days


Worldwide Orders

Our worldwide orders are shipped via DHL Express Worldwide/DHL European Road.

Worldwide Delivery (DHL Express) – 3-7 Working Days


Delivery timescales for your designated country will be provided to you at checkout, these can vary depending on your location. Delays with customs, imports and any other issues outside of our control are not included in these timescales. We aim to send out your products as fast as possible but during busy periods we may not be able to meet these timescales.


Customers should contact us via the 'Contact Us' within 2 weeks of placing your order if you have not received your delivery within the above given time frames. Any orders placed after 12pm on Fridays will not be shipped until the following Monday (excluding Bank Holidays).


PLEASE NOTE: Couriers (such as DHL) cannot deliver to PO Box addresses. Please DO NOT use a PO Box as your delivery address as it may result in not only your order being undelivered, you may also incur a fee for it to be shipped out to you again.

Our estimated delivery timescales are as follows.

After placing an order, you will have 60 minutes to make amendments to your order, sizes, and shipping address. Outside of this, we may be unable to fulfill any requests


If you have not yet received your order dispatch email, we may be able to amend your order. Just get in touch via the contact form below and we will try to accomodate any requests.

Our shipping services may allow delivery options such as delivering to "safe places". However, by opting for your order to be left in a nominated safe place, you will be accepting liability for this shipment. If your order were to be lost or stolen, we would be unable to provide a replacement or refund.

We accept refund requests on orders that are in their original condition within 14 days of the order arriving at your shipping address, and exchange requests on orders that are in their original condition within 30 days of the order arriving at your shipping address.


Just download and print our returns form, fill out all necessary information, and place it inside your return parcel.


Please note: We do not cover the costs of returning items. All returns should be paid for by the customer. We cannot be held accountable for any returns/exchanges lost in transit, therefore we advise that they are sent via tracked mail.


All items are inspected upon return, to be eligible for a refund/exchange all items should be sent back to us in their original condition, unwashed and not damaged.


Returns Address
Big Wedge Golf Returns
Unit 5 Klinger Industrial Park
Edgington Way
Sidcup
DA14 5AF
United Kingdom

After placing an order, you will have 60 minutes to cancel your order. To do so, just click the "Edit your order" button on your order confirmation email and select cancel order from the options.


Outside of the 60 minutes window, if your order has not yet been dispatched, we may be able to cancel your order. Just get in touch via our contact us form below and we will try to get this done for you.


If your order has been cancelled and you did not request this. It could be due to your order being flagged as potentially fraudulent. The most common reason is that customers place an order using a proxy internet connection or a VPN. Any orders placed using a proxy internet connection or VPN are automatically flagged and will be refunded.

Orders being sent internationally may incur customs charges/import fees for importing goods, these are NOT included in the shipping fee. Countries have varying regulations regarding imports, therefore we strongly advise that you research the import regulations in your region before placing an order. We cannot cover these import charges for you. This includes the recently introduced Tariffs over in the United States.

International Shipment Refusals: In the event of a shipment being refused at or before the point of delivery, we may have the shipment returned to us by DHL where you will receive a refund, minus the cost of having the item(s) shipped back to us (Return shipping charge). This will be the same as the shipping cost originally paid at the time of purchase. In some circumstances we may not be able to retrieve shipments that have been refused. These shipments may be abandoned and we will not be able to process a refund. We cannot be held accountable for non-compliance of payment of import duties or customs charges by the receiver.

This list of countries we cannot currently ship to:


Afghanistan: Unfortunately, due to DHL’s Elevated Risk & Restricted Destination surcharges we have had to suspend shipping to Afghanistan until further notice.

Belarus: Please note that shipping services to Belarus are currently suspended, therefore we're not able to ship any orders to customers in Belarus until further notice.

Cuba: Unfortunately, DHL does not currently allow shipping to Cuba. We apologise for any inconvenience caused.

Egypt: Unfortunately, due to ongoing issues with customs fees we have taken the difficult decision to suspend shipping to Egypt for the foreseeable future.

Guyana: Unfortunately, due to Paperless Trade restrictions, we're currently unable to ship orders to Guyana. We're doing our best to find a solution. Apologies for any inconvenience caused.

India: Unfortunately, due to ongoing issues with customs fees we have taken the difficult decision to suspend shipping to India for the foreseeable future.

Iran: Unfortunately, due to restrictions outside of our control, we are not able to ship to Iran at this time. Apologies for any inconvenience caused.

Iraq: Unfortunately, due to DHL’s Elevated Risk & Restricted Destination surcharges we have had to suspend shipping to Iraq until further notice.

Israel: Unfortunately, due to DHL’s Elevated Risk & Restricted Destination surcharges we have had to suspend shipping to Israel until further notice.

North Korea: Unfortunately, DHL does not currently allow shipping to North Korea. We apologise for any inconvenience caused.

Pakistan: Unfortunately, due to ongoing issues with customs fees we have taken the difficult decision to suspend shipping to Pakistan for the foreseeable future.

Palestine: Unfortunately, due to DHL’s Elevated Risk & Restricted Destination surcharges we have had to suspend shipping to Palestine until further notice.

Russia: Unfortunately, we CANNOT ship orders to Russia, as Russian Customs authority regulations stipulate that shipments can only be sent to registered business addresses and must be for commercial purposes. A shipment to a private individual cannot be sent to a business address. Any orders placed to Russian addresses will automatically be cancelled and refunded.

Syria: Unfortunately, DHL does not currently allow shipping to Syria. We apologise for any inconvenience caused.

Ukraine: Please note that shipping services to Ukraine are currently suspended, therefore we're not able to ship any orders to customers in Ukraine until further notice.

Yemen: Unfortunately, due to DHL’s Elevated Risk & Restricted Destination surcharges we have had to suspend shipping to Yemen until further notice.

ProtectMyOrder provides peace of mind when ordering online, addressing delivery issues that may arise for a small additional fee at checkout.


ProtectMyOrder covers:

  • Theft/Mis-delivered parcels: If tracking shows delivery but you haven't received your order, we will confirm a resolution within 3 working days.
  • Damage during transit: If the item arrives damaged or marked, we will offer a quick solution as soon as we receive contact.
  • Loss during delivery: If your tracking link does not display any updates for a period longer than the specified duration for your shipping service, please contact us via email or through our contact form below to initiate the resolution process:
    • DHL Domestic: 4 days
    • DHL International: 7 days
    • Royal Mail Domestic: 7 days

Before placing your order including ProtectMyOrder, please be aware that this does not cover the following:

  • Delay with international shipments regarding any customs/duties or refusal to co-operate with courier services.
  • Order claims showing proof of delivery to the correct address, supported by courier-supplied photographic evidence, GPS-verified delivery location, and satellite imagery.

If any issues occur with your delivery, we prioritise resolving your query. Contact our customer service team at support@bigwedgegolf.com, and we will initiate an investigation to find a solution promptly.


Please note that this service is an addition to our standard service, outlined in our terms and conditions. Payment of the additional fee is considered acceptance of this contract.

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